Chapter 6 — Sisters of Mercy

The Sisters of Mercy were aware of ‘Dear Daughter’ before it was aired. When it was being made, the Congregation commissioned Mr Gerard Crowley, a childcare specialist, to carry out an investigation into Goldenbridge Industrial School, in an effort to provide the Congregation with an independent view of what happened there, and to give the Congregation some assistance in deciding how to respond to the allegations that were being made. Mr Crowley’s report is considered in detail in the chapter on Goldenbridge: for present purposes, it is sufficient to note that it reached a preliminary view that the allegations were broadly credible. In her evidence to the Investigation Committee in the Phase I hearing into Goldenbridge, Sr Helena O’Donoghue stated: The approach gave us, if you like, some understanding initially of how we might view our situation at the time and we out of that made our apology. We took the main conclusions from it that the regime was harsh and insensitive to the needs of children, that it was inadequate and did not meet their basic needs.

Following ‘Dear Daughter’, the Sisters announced the setting-up of a helpline and a counselling service. Also, in an effort to build up its level of understanding, the Leadership met with every Sister in Ireland who had worked in childcare. It also met with every Community which had had an industrial school attached to it in the past: We learnt a number of things. We learnt that their understanding of their time spent in childcare in these industrial schools, their understanding was that they had done well under very difficult circumstances ... They would acknowledge that the atmosphere in those institutions was certainly not conducive or helpful to addressing the emotional needs of children. They talked about the lack of funding. They talked about the lack of resources in terms of help. They talked about an ... institutional sort of daily set up that wasn’t conducive to either attending to children’s individual emotional needs ... Or to developing to the degree that they would now want with the individuality of children. They would recognise there was harshness ... But they wouldn’t accept the more serious allegations that have been made against them.

Sr Breege O’Neill stated that the relationship that individual Sisters had with former residents might have clouded their view or led to a ‘rose-tinted’ picture of what life was like in the industrial schools: ... what complicates the whole piece for us is that those Sisters continued to have ongoing contact and friendly relationships with many who were in our institutions and who to this day come back and they visit. They stay for weekends in the summertime in those Communities. So in some way that sort of tradition maybe informed our picture of what we thought the relationship was. People would attend weddings and christenings of children and all of that, and letters would be exchanged. I suppose one of the things we learnt from going around talking to the Sisters was the huge affection they have for those who were children in the institutions and with whom they have that ongoing contact. We try to hold that side by side with the huge pain that many people who were in our institutions speak about. That has been a real dilemma and tension point for us as a Congregation.

In addition to these interviews, the Congregation: ... engaged ... in a very intense process of reflection throughout the whole Congregation. Just trying to understand what structures of ours brought about a situation where the stories that were emerging in the 90s could have happened. We have enlisted the help of historians and psychologist, theologians to help us with that reflection. To try to understand the context of the time, but also our own structures and anything within those that might have led to that.

After the broadcast of ‘Dear Daughter’, the Sisters of Mercy issued their first public apology, in February 1996. This stated: In the light of recent revelations regarding the mistreatment of children in our institutions we the Mercy Sisters wish to take this opportunity to sincerely and unreservedly express our deep regret to those men and women who at any time or place in our care were hurt or harshly treated. The fact that most complaints relate to many years ago is not offered as an excuse. As a Congregation we fully acknowledge our failures and ask for forgiveness. Aware of the painful and lasting effect of such experiences we would like to hear from those who have suffered and we are putting in place an independent and confidential help line. This help line will be staffed by competent and professional counsellors who will listen sympathetically and who will be in the position to offer further help if required. In this way we would hope to redress the pain insofar as that is possible so that those who have suffered might experience some peace, healing and dignity. Life in Ireland in the 40s and 50s was in general harsh for many people. This was reflected in orphanages, which were under funded, under staffed and under resourced. It was in this climate that many Sisters gave years of generous service to the education and care of children. However, we made mistakes and irrespective of the passage of time as a Congregation we now openly acknowledge our failures and ask for forgiveness. Regretfully we cannot change the past. As we continue our work of caring and education today we will constantly review and monitor our procedures, our personnel and our facilities. Working in close cooperation with other voluntary and statutory agencies we are committed to doing all in our power to ensure that people in our care have a protective and supportive environment. We were founded to alleviate pain, want and misery. We have tried to do this through our work in health care, education, child care, social and pastoral work. Despite our evident failures which we deeply regret we are committed to continuing that work in partnership with many others in the years ahead.

Sr O’Neill described the Congregation’s thinking and objective in publishing that apology as follows: Our hope was that it would ease the pain and trauma of the many people who had been former residents in our institutions, and that it might help to restore the relationship between them and the congregation. Because at that early stage the breaking of that relationship was hugely painful for the Sisters who worked in the industrial schools and for the wider Congregation. We thought that if people could hear that we were truly sorry that might help to restore the relationship. That was the intention at the time.

However, the Sisters concluded that the apology was not successful: I don’t think it was successful. Because as time went on we learnt that people heard that apology as conditional. They heard it as incomplete. It didn’t seem to have the intent that we had thought it would. Or what we had hoped would happen didn’t happen at that time as a result of that apology. In some ways I think people who heard it as conditional were more hurt by that sense that we were not listening to them in the present.

The Sisters considered that the initiation of legal proceedings against the Congregation altered the way that they sought to engage with former residents: Shortly after that began the issuing of litigation. Many litigation cases against us as a Congregation by former residents. That sort of changed the relationship and put its own sort of limitations on our ability to continue to try to connect with our former residents. We respected the right of people to take court proceedings against us and we did not want to influence them in any way in doing that.

The Congregation also highlighted other tensions: One tension has been, the one I mentioned earlier, where we have Sisters who would acknowledge some but not all of the allegations against them, and who because of the way the Commission was set up would be or could be named as abusers at its conclusion we had a responsibility to provide those Sisters with all of the legal and other supports they needed, and to have testimonies tested. That was also a tension for us, because all of those processes in some way were creating more of a wedge in the relationship between us and them. That is how it was for us.

The Congregation decided to publish a second apology, which it did on 5th May 2004. Sr O’Neill informed the Committee why it decided to do this: When Justice Laffoy resigned and the Commission went into abeyance for some time and we began to think that the Commission was going to probably go on for a number of years, and certainly the High Court litigation cases would go on for years and we just at that point said we have got to do something to try in the short term to reach out to the people whose lives were still damaged by their experiences and see if there was any way we could begin to build a process of reconciliation. That was the reason we issued the second apology. Because we began with one to one contact with individual former residents or with representatives of former residents groups and the feedback was that apology was just so unhelpful to them, that original one. They would have told us that their ability to get on with their lives was in some way blocked by our inability to hear them. When that awareness became clear to us we decided to one more time and this time to try to find the words that would reflect our desire to indicate that that apology was unconditional and unreserved. That was the second apology we issued with that intent.

The second apology was as follows: On behalf of the Congregation of the Sisters of Mercy we the central leadership team wish to say to all those who as children lived in our orphanages and industrial schools we accept unreservedly that many of you who spent your childhoods in orphanages and industrial schools run by our congregation were hurt and damaged while in our care. We believe that you suffered physical and emotional trauma. We have in the past publicly apologised to you. We know that you heard our apology then as conditional and less than complete. Now without reservation we apologise unconditionally to each one of you for the suffering we have caused. We express our heartfelt sorrow and ask your forgiveness. We ask forgiveness for our failure to care for you and to protect you in the past, and for our failure to hear you in the present. We are distressed by our failures. We have been earnestly searching to find a way to bring about healing and we need your help to do this. We recognise that this statement may be considered too little too late. We make it in the hope that it will be a further step in the long process of healing the pain that we as a Congregation have caused. Finally, we failed those Sisters in our Congregation whom we put in the situation of caring for you without adequate supports or resources. For that too we apologise and take responsibility.

In her evidence on behalf of the Congregation at the commencement of the hearings into Goldenbridge, Sr Helena O’Donoghue discussed the negative aspects of the industrial school system and of Goldenbridge in particular. She stated: The most basic features of the industrial school illustrate how children almost inevitably suffered in this system. The large size of the Institution and the number of children contained in it compared with small group units that we have today. Goldenbridge housed up to 185 children at any one time during the period under review. The size gave little prospect that the replication of love and nurture of family could occur within its walls. Nowadays, children taken into residential care live in homes of groups of six to eight at the maximum. A second basic feature was really the ratio of staff to children within the Institution and as far as we can ascertain there appears to have been approximately one member of staff, and I include that to be either a teacher or a carer, one member of staff to about 30 or more children around the clock. Thirdly, the absence of training for sisters and lay staff in the sense of what now would be called childcare training. Some Sisters, particularly those in charge, were trained as teachers; however, no formal childcare training had existed in Ireland until the late 60s and early 70s. Then the capitation system of funding, together with the level of funding, led to difficult financial constraints and choices.

She also accepted that the institutional nature of the residential setting led, in turn, to other undesirable conditions of daily life. She described these as follows: The regimental nature of the Institution where there was restriction on freedom of movement well beyond school hours, where the lack of privacy inherent in institutional life was something, particularly in the early years, which would have been unhappy. The emphasis on conformity rather than on creativity and choice, and the very limited opportunities of forming personal one to one adult/child relationships, and I suppose in particular the reliance on corporal punishment as a feature in the maintenance of discipline and good order.

She also mentioned: A failure to properly understand the level of trauma being suffered by each children as a result of being placed in the School and separated from family, sometimes in circumstances where this placement followed a death of a parent. A failure to properly respond to the individual emotional needs of the children in a school, including how lonely and frightened they must have been in being taken from family and placed in a large institution with children of all ages. A failure to recognise the special emotional and educational needs of children who had come from troubled backgrounds. A failure to keep children informed about their families and family events, such as births, marriages, and deaths. A failure to assess the individual needs of each child, either on admission or on an ongoing basis. A failure to meet the comprehensive educational needs of children and the very inadequacy of the educational process itself relative to their needs.

She pointed out that these failures were common to all industrial schools, but accepted that: It does raise, if you like, a deep question for us as a Congregation and Sisters of Mercy just that we as agents of the State worked through this system and perhaps were not alert to the ways in which the failures contributed to the very real pain that has been experienced by children who were in industrial schools.