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Ms Waters said, ‘I just couldn’t stick it any longer, I couldn’t cope any longer’ so she went directly to Sr Viola15 who was the Provincial and the person to whom Sr Serena was ultimately accountable. She raised the contents of the letter she had written to Sr Callida with Sr Viola. Sr Viola came to Group Home B a month later and interviewed all the staff who, this time, were prepared to confide in her. Her findings resulted in the dismissal of Sr Callida.

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