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Another complainant spoke about her experience in Goldenbridge and was quite frank about the impact her experience had on her own personal development. She said that a lot of the actions taken in Goldenbridge were done deliberately to embarrass and humiliate the children. She said ‘I’ll put it like this, I find a lot of the women who looked after us, including Sr Venetia, I find a lot of them in me. I will do things to embarrass people if I don’t like them. I try not to’.

Another complainant singled out Ms Thornton as being particularly cruel. She said that she had a grudge against an awful lot of people. She said that, on one occasion, when she tried to intervene because Ms Thornton was hitting her brother, Ms Thornton twisted her arm and actually broke it. She said that she was too terrified of Ms Thornton to tell Sr Venetia what had happened, and so she told her that she had hurt it in the washing machine. She was afraid that, if she had told on Ms Thornton, her little brother would have been victimised by her.

She said that Ms Thornton was particularly cruel to the little boys, and that she told other girls about this, and eventually it got back to Sr Venetia, but she only got beaten and had her head shaved by a member of the lay staff as a result.

One complainant who was in Goldenbridge in the 1960s was one of the most condemnatory of the lay staff in Goldenbridge. She described a regime where the unqualified and largely ill-educated lay staff were effectively out of control and administering severe physical punishment.

Abuse by lay staff became a major feature of life in Goldenbridge in the 1950s and 1960s and continued until, eventually in 1966, Sr Venetia removed four particularly abusive lay staff members, and conditions improved thereafter.

This complainant’s recollection is of one of those staff members who was finally complained about to Sr Venetia, and she describes her as ‘an absolute demon’. She recalls her dragging her off a bed in the dormitory, pulling off her clothes and beating her in front of other girls. She said that she boxed her, kicked her and threw her to the floor. She was left in a very bad state, and that night woke up screaming in her sleep. Somebody went and got Sr Venetia, who was told what had happened to her, but as far as she knew that was the end of the matter. This complainant says that, some time later, another child received a similar beating from Ms Rafter. She said: I was finished, I was shattered, I couldn’t fight any more, I was finished. I just felt utterly hopeless, it was over, I could have died, I didn’t care. She broke my spirit completely and I had plenty of it but she broke it and it has taken me years and years and years to recover any of it and I still will never get over that woman.

This complainant said that this lay staff worker was often in charge of the recreation hall. She said that this was a huge room, and was used for recreation if the weather prevented the children from going outside. She said: We used to go into that room and you would have to sit like this (indicating) your finger on your lip (indicating) and you dare not move and I mean move or display any body language. If you looked and caught your friend’s eye across the other side of the room or if you winked or blinked or anything there was this orgy of violence that followed. Nothing short of an orgy of violence.

The complainant said that the nuns were never present during any of this, that they were always in the convent. She said that these lay workers, not just Ms Rafter, but others whom she named, kicked the children, pulled off their clothes, pulled them by their hair, beat them and battered them. She said she would never forget those fights as long as she lived, and that she has had to live with it almost every day of her life. She said she recalls one little girl getting an appalling beating because she asked one of the carers ‘Is your name Ms Rafter?’. She said that those carers should have been named as respondents and been forced to answer for what they did. She said this was something that happened every day, especially in the wintertime, but she said it was not just in the recreation hall, it also happened in the dormitories after the nun had gone back to the convent.

Another complainant, who was in Goldenbridge in the 1960s, also spoke about the bullying that went on in the School. Again, this is a complaint that was not seen in the 1940s and 1950s, when there appeared to be a great deal more control over the School. By the 1960s, undoubtedly the issue of bullying had arisen. This complainant said that there were a lot of bullies in the School, and that it was survival of the fittest. She said that this bullying was conducted by members of the staff and that, as a child, she found that these people did not care. She said that they were doing their job, but that there was a great deal of punishment. She said that these lay people had a great deal of power and they inflicted severe beatings.

Another complainant who was in Goldenbridge in the early 1960s was a small boy when admitted. He remembers getting beatings, particularly for bed-wetting. He said: You had girls in charge. You had nuns, then you had outsiders, you had elder girls put in charge of the younger ones, they used to give as nearly as much beatings as what the nuns did for certain things. After being out of there and you think back, these girls were brought up with that sort of treatment and they portrayed that on younger kids. They were in there for years so that is all they knew, but you were underneath these people ‘cos they were bigger and stronger and there longer, so you were getting it at every angle.

Sr Alida in her evidence stated that lay staff were not authorised to slap children and that, as far as she knew, they did not do so. She said that, as far as she was aware, she and Sr Bianca, or later she and Sr Venetia, were the only persons who administered corporal punishment in the School, and the lay staff left any problems for them to deal with.

She also said that she believed that the two lay workers who were left in charge while she and Sr Venetia went over to the convent in the evenings had a difficult task maintaining discipline, and that was why there would be children waiting for her on the landing.

Witnesses complained that children were not all treated alike in Goldenbridge. They were protected to some extent if they had a relative who visited them regularly. Favouritism was a complaint made particularly by witnesses who were in Goldenbridge during the 1960s.

A complainant, who was aged nine in the early 1960s, described the difference in the way that children were treated. This witness and her siblings were placed in care on the death of their mother, and she noticed particularly how two members of another family were treated so differently that it came as a shock to her to realise they were sisters. Whereas one girl was favoured as a pet, the other was treated with extreme cruelty and was often seen waiting on the landing for punishment.

Another complainant, objecting to favouritism, remarked that the very fact that the nuns and lay staff were capable of forming attachments with certain children demonstrated that they knew how to treat children properly and show them love and affection: It was wrong there was no need for it, why couldn’t they treat us all like pets, why not? That’s a choice they exercised.